Privacy Policy

Introduction

HyperVault Ltd ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, or interact with us.

Data Controller Information

HyperVault Ltd is the data controller responsible for your personal data. Our contact details are:

Data Collection

The data we collect depends on how you interact with our services. We collect personal data through various means:

• Contact Forms: When you submit enquiries through our contact forms, we collect your name, email address, phone number, company information, and message content.
• Direct Communication: When you email us or call us directly, we collect the information you provide in your communications.
• Website Usage: We automatically collect technical information about your visit, including IP address, browser type, device information, pages visited, and time spent on our site.
• Service Delivery: When providing our API integration services, we may collect technical data necessary for project delivery, including system specifications and integration requirements.
• Marketing Communications: If you subscribe to our newsletter or marketing communications, we collect your email address and communication preferences.

How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests and your consent where required:

• Service Delivery: To provide our API integration services, respond to your enquiries, and deliver the solutions you've requested.
• Communication: To communicate with you about our services, respond to your questions, and provide customer support.
• Business Operations: To manage our business relationship with you, process payments, and maintain accurate records.
• Website Improvement: To analyse website usage patterns and improve our online services and user experience.
• Marketing: With your consent, to send you information about our services, industry insights, and relevant updates.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party companies that help us operate our business, such as hosting providers, email services, and analytics platforms.
• Professional Advisors: Lawyers, accountants, and other professional advisors when necessary for business operations.
• Legal Requirements: When required by law, regulation, or legal process, or to protect our rights and interests.
• Business Transfers: In connection with any merger, acquisition, or sale of business assets.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Contact enquiry data is typically retained for 3 years, service-related data for the duration of our business relationship plus 7 years for legal compliance, and marketing data until you unsubscribe or withdraw consent.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of Access: Request information about the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: Request limitation of how we process your personal data.
• Right to Data Portability: Request transfer of your data to another organisation.
• Right to Object: Object to certain types of processing, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data transmission, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or transfers to countries with adequacy decisions.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

You also have the right to lodge a complaint with the Irish Data Protection Commission if you believe we have not handled your personal data in accordance with data protection law. Contact details for the Data Protection Commission can be found at www.dataprotection.ie.